Effective Date: June 25, 2025
Thank you for shopping at Finixia Dedecons Pvt. Ltd.. This Shipping Policy explains how we handle the shipping and delivery of all physical products purchased through our official website https://finixia.in.
Order Processing Time
All orders are processed within 1 to 3 business days after your payment is successfully confirmed. We do not process or ship orders on Sundays or public holidays. If there are delays due to high order volume or unexpected issues, we will notify you by email or phone.
Delivery Timeline
After your order is dispatched, it generally takes 4 to 7 business days to reach most locations within India. Delivery times may vary depending on your city or region and the courier service used.
Shipping Charges
Shipping charges (if applicable) are calculated based on your delivery address and the weight or size of your order. The final shipping fee will be displayed at checkout before you complete your payment.
Areas We Ship To
We currently offer shipping across all locations in India.
At this time, we do not support international shipping.
Tracking Your Order
Once your order is shipped, you will receive a confirmation message via email or SMS along with a tracking ID. You can use this tracking number to monitor the status of your package on the courier’s official tracking website.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct and complete before placing the order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information. If the package is returned to us, re-shipping charges will be applicable.
Delivery Delays
Delivery timelines may be affected due to:
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Weather conditions or natural disasters
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Public holidays or strikes
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Logistics service disruptions
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Regional restrictions or emergencies (e.g., lockdowns)
We will do our best to keep you informed in case of any delays.
Lost or Damaged Shipments
If your order is lost in transit, we will either resend the item or issue a full refund after verification with the courier service.
If your item arrives damaged, please contact us within 24 hours of receiving the order at support@finixia.in, and include unboxing photos or videos for review.
Changing Shipping Address
You can request a change to your shipping address only if your order has not yet been shipped. Once an order is dispatched, we are unable to update the address or cancel the shipment.
Customer Support
If you have any questions or concerns about your delivery or shipping status, feel free to reach out to us:
Phone: +91 9101793954
Email: support@finixia.in
Website: https://finixia.in
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM
Final Note
By placing an order on Finixia.in, you agree to the terms outlined in this Shipping Policy. For any unresolved issues or escalations, you may contact our Grievance Officer:
Name: Bhaskarjyoti Saikia
Email: support@finixia.in
Phone: +91 9101793954